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FORDS AND NIXONS LIFE Essay Example For Students

Passages AND NIXONS LIFE Essay I. Introduccion-The reason for this paper is to delineate the diferences and likenesses of expresidents Ri...

Thursday, October 31, 2019

Case Study Essay Example | Topics and Well Written Essays - 1000 words - 27

Case Study - Essay Example There are several reasons as to why I would like to be a Hong Kong police officer. My reasons are based on the motivation practices that the Hong Kong police officers are given, and they include: The Hong Kong police officers are treated with respect and dignity and the same time their hard work appreciated. The Hong Kong police force offers motivational practices like awards and honors thus making the occupation interesting. I enjoy competition, thus they feel that the competition set in the Hong Kong police force is appealing. The Hong Kong police officers’ talents are developed, and their performance managed. It is, therefore, more professional compared to other regions of the world. The Hong Kong police are taken through a competitive training making it of quality as the police officers strive to excel. I am attracted to the Hong Kong police since it bases its course on the â€Å"excellent performance† (Traver 55). The system in Hong Kong is contrary to other places whereby the focus is made on the quantity as opposed to the quality of police officers. The Hong Kong police awarding system promote healthy competition among the recruits and the same time help in determining the best. The system shows that there is some order in the Hong Kong police system. The Hong Kong police force also does not focus on punishment, but rather the use of awards to motivate. The Hong Kong police force is, therefore, friendlier through the introduction of motivation tools instead of punishments. It also gives one an opportunity to further his or her studies thus more fare to academicians like me. There are several examples from the case study that a theory of motivation can be applied. Firstly, the police force awards the graduate with the highest scores with the â€Å"Commissioner of Police’s Certificate of Academic Merit† (Traver 55). Secondly, police force awards the â€Å"best all- round probationary inspector† with the ‘Batton of Honor’, a ‘Silver

Tuesday, October 29, 2019

A Study into the Relationship between the Government and Corporations Research Paper

A Study into the Relationship between the Government and Corporations - Research Paper Example The relationship of Government with Corporation used to be of lasses faire or socialist nature. However, today things have changed and the nature of relationship between Government and Corporation has evolved. According to (Alfredo,1999)â€Å"Today's relationship between government and business is thus neither laissez faire nor socialist, but rather a combination of both, essentially what is called a "mixed economy†. It is a fact that the businesses which deal with international business have to deal with two national governments. This procedure where business with two countries are involved, there can arise congruence of conflict between two governments. Here we can study the relationship dimensions of a corporation with that of a government in a brief manner. The Structure of government of America In order to understand the relationship of Government and Corporation, a brief look into the American governmental structure is essential. In the American Government , the executiv e position is held by the President of America and he also act as the head of the state and deal with diplomatic activities and hold the position of commander in chief branches of the armed forces. America also allows the vice president to hold the post in an Executive branch .Now it is the legislative branch which explains about the laws pertaining to the society and community of America. As per (Longley,2012) Every society needs laws. In the United States, the power to make laws is given to Congress, which represents the legislative branch of government. The laws of judicial branch of America are often confusing and vague and it is the federal judicial system which figure out what is constitution part of the law. Then there is the federalism which allows the sharing of power between different branches of the Government. Also it is the federal Government which is regulating the day to day functions of huge and small corporate in America. In Concise it can also be said that the pres ent day American Corporations are regulated by the Federal Reserve System of the country. The Federal Reserve is the body of American Government which governs and controls all financial matters of the country.As per (bare foot) â€Å"The Federal Reserve is at the root of most of our present statutory regulations, "laws", in the control and regulation of virtually all aspects of human activity in the United States†. Different types of corporations in U.S. In America there are different types of corporations that are registered under the state law and pose as a single entity with specific privilege and liabilities. In the website (Wise Geek, 2003) writes that, â€Å"In general sense, a corporation is a business entity that is given many of the same legal rights as an actual person†. The corporations can be classified into different forms according to their nature and business motive. This includes public and private corporations whose nature, motive and structure may be different and varied. Although most of the bodies are formulated for business motives, we can also find charitable organization, public bodies and clubs included in this category of corporations. Even though the corporations are impersonal entities, Government has imposed rights and responsibilities like person to these

Sunday, October 27, 2019

Polyester: History, Development and Applications

Polyester: History, Development and Applications ABSTRACT:Â   Polyester is a synthetic fiber derived from coal, air, water, and petroleum. Polyester fibers are formed from a chemical reaction between an acid and alcohol, and is developed in a 20th-century laboratory. In the formation of polyester reaction, two or more molecules combine to make a large molecule whose structure repeats throughout its length. Polyester fibers can form very long molecules that are very stable and strong. Polyester has been considered to have several advantages over traditional fabrics such as cotton. One of its most important quality is that it does not absorb moisture, but does absorb oil; this quality makes polyester the perfect fabric for the application of water-, soil-, and fire-resistant finishes. Its another quality, that is, low absorbency also makes it naturally resistant to stains. Polyester is used in the manufacture of many products, including clothing, home furnishings, industrial fabrics, computer and recording tapes, and electrical insulation. As we go along further, we would see the various uses of polyester in all the several fields such as clothing, furnishing, etc. Fabrics woven from polyester thread or yarn are used extensively in apparel and home furnishings, from shirts and pants to jackets and hats, bed sheets, blankets and upholstered furniture. Industrial polyester fibers, yarns and ropes are used in tire reinforcements, fabrics for conveyor belts, safety belts, coated fabrics and plastic reinforcements with high-energy absorption. Polyester fiber is used as cushioning and insulating material in pillows, comforters and upholstery padding. We would discuss in detail the history of polyester, the method of manufacturing of polyester, its various uses, and its importance in our day to day life, how much we use polyester in our life without really noticing that it is polyester we are using. INTRODUCTION: In short we can say that polyester is a category of polymers which contain the ester functional group in their main chain. Even though there are many types of polyester, the term polyester as a specific material most commonly refers to polyethylene terephthalate (PET). Polyesters include naturally-occurring chemicals. Naturally occurring chemicals include that are found in nature and are not man-made such as in the cut in of plant cuticles. An example of synthetic fiber is synthetics through step-growth polymerization such as polycarbonate and polybutyrate. Generally natural polyesters and even a few synthetic ones are biodegradable, that is, they can break down or decay naturally without any special treatment, and can therefore be thrown away without causing pollution. Whereas on the other hand, most synthetic polyesters, which are more commonly used, are not biodegradable. Polyester is a term often defined as long-chain polymers chemically composed of at least 85% by weight of an ester and a dihydric alcohol and a terephthalic acid. In simpler terms, it means that polyester is the linking of several esters within the fibers. Reaction of alcohol with carboxylic acid results in the formation of esters. Polyester also refers to the various polymers in which the backbones are formed by the esterification condensation of polyfunctional alcohols and acids. Polyester can also be classified as saturated and unsaturated polyesters. Saturated polyesters refer to that family of polyesters in which the polyester backbones are saturated. They are thus not as reactive as unsaturated polyesters. The saturated polyesters consist of low molecular weight liquids used as plasticizers and as reactants in forming urethane polymers, and linear, high molecular weight thermoplastics such as polyethylene terephthalate (Dacron and Mylar). Usual reactants for the saturated polyesters are a glycol and an acid or anhydride. Unsaturated polyesters refer to that family of polyesters in which the backbone consists of alkyl thermosetting resins characterized by vinyl unsaturation. They are mostly used in reinforced plastics. These are the most widely used and economical family of resins. Characteristics of polyester Polyester fabrics and fibers are extremely strong and thus durable. Polyester is very durable: it is resistant to most chemicals, stretching and shrinking, wrinkle resistant, mildew and abrasion resistant. Polyester is hydrophobic in nature, that is, these molecules and quick drying. It can be used for insulation by manufacturing hollow fibers. Polyesters quality to retain its shape is good for making outdoor clothing for harsh climates. Polyester can be easily washed and dried, without the added tension of ironing and all because it does not form wrinkles. HISTORY OF POLYESTER: Polyester became famous for Scrunch it, pull it, and wash it without any wear and wrinkles. Polyester was the fabric of choice in an economy that was changing in terms of speed, efficiency and convenience. The textile industrys answer to food industry producing fries and coke was the production of Polyester quick, cheap and easy. Carothers Work It was W.H.Carothers who discovered that alcohols and carboxyl acids could be successfully mixed to create fibers. Carothers was working for DuPont at the time and unfortunately when he discovered Nylon, polyester took a back seat. PET Terylene The incomplete research of Carothers had not advanced to investigating the polyester formed from mixing ethylene glycol and terephthalic acid. Whinfield and Dickson 2 British scientists are the ones who patented PET or PETE in 1941. Polyethylene terephthalate (PET) forms the basis for synthetic fibers like Dacron, Terylene and polyester. Later that year, the first polyester fiber Terylene was created by Whinfield and Dickson along with Birtwhistle and Ritchiethey. Terylene was first manufactured by Imperial Chemical Industries or ICI. DuPonts Role It was in 1946 that DuPont bought all legal rights from ICI, that is, Imperial Chemical Industries. In 1950, the Dealware property of DuPont manufactured another polyester fiber, which they named Dacron. Mylar was introduced in 1952. Polyester was first introduced to the American public in 1951 as the magical fabric that needed no ironing! PET and PEN are DuPont trademarks that have turned the use and consumption of Polyester around. Polyester Becomes Popular Subsequent to the development of Terylene and Dacron, Kodel was developed by Eastman Chemical Products, Inc in 1958. The polyester market underwent rapid expansion and textile mills emerged everywhere. Many of the mills were located at small gas stations and produced cheap polyester apparel. The inexpensive and durable fiber became very popular and the industry expanded rapidly till the 1970s. Unfortunately, the infamous double-knit polyester image hit the industry and polyester soon came to be known as the uncomfortable fabric. The Phoenix Rises Today, polyester is largely regarded as a cheap fabric that is rather uncomfortable for sensitive human skin to wear. It is also not preferred because of its highly inflammable properties. However, the emergence of luxury fibers like polyester microfiber and various polyester blends, the polyester industry is once again on its way to a grand come back. The Tennessee Eastman Company and the Man-Made Fiber Producers Associations (MMFPA) Polyester Fashion Council played a significant role in the revival of polyester. The Tennessee Eastman Company started a YES campaign for polYESter and popularized it via radio and television. The main idea was to focus on the wash and go properties of polyester rather than sell it as a cheap fabric. Hoechst Fibers Industries also played a part in the history of polyester. They conducted various studies from 1981 to 1983 and found that 89% of people could not distinguish between polyester and other natural fibers like cotton, wool and silk. Also, it was found that people were more interested in the appearance of the apparel than the fabric it was made of. Today, the biggest contributor to the appeal of polyester is the discovery of microfibers. Microfibers give polyester the feel of silk and are rapidly becoming the choice of fabric. With an expensive tag to match, the cheap image of polyester seems to be on its way out. Heres to heralding a new era in the history of polyester! MANUFACTURING OF POLYESTER: Polyester Manufacturing Polyester fibers or the synthetic fibers are long chain polymers which are derived from coal, air, water, and petroleum. They are formed through chemical reaction between an acid and alcohol, which forms ester. In this reaction, two or more molecules combine to make a large molecule whose structure repeats throughout its length. These molecules are very stable and strong. There are variations in the compositions and therefore in the properties of polyester fibers. Types of Polyester PHYPERLINK http://www.teonline.com/fibers-yarns-threads/polyester-fiber.htmlolyester fibers are generally available in two varieties- PET (polyethylene terephthalate) and PCDT (poly-1, 4-cyclohexylene-dimethylene terephthalate). PET is the most common production of polyester. It is stronger than PCDT, while PCDT has more elasticity and resilience. Another advantage of PET is that it can be used alone or blended with other fabrics for making wrinkle free and stain resistant clothing that can retain its shape. PCDT is more suitable for heavier applications. These heavier applications include draperies and furniture coverings. Modifications can be introduced in each of these varieties for obtaining specific properties. Raw Materials Polyester is a chemical term which can be broken into poly, meaning many, and ester, a basic organic chemical compound. The principle ingredient used in the manufacture of polyester is ethylene, which is derived from petroleum. In this process, ethylene is the polymer, the chemical building block of polyester, and the chemical process that produces the finished polyester is called polymerization. PET Polyester For manufacturing PET Polyester, the main raw material is ethylene derived from petroleum. This ethylene is oxidized to produce a glycol monomer dihydric alcohol which is further combined with another monomer, terephthalic acid at a high temperature in a vacuum. Polymerization, the chemical process that produces the finished polyester, is done with the help of catalysts. Catalysts are used to speed up the rate of a reaction. Then a colorless molten polyester is formed which then flows from a slot in a vessel on to a casting wheel and takes shape of a ribbon as it cools to hardness. The polymer thus produced by this process is then cut into very small chips, dried to remove all moisture and blended to make it uniform for getting it ready for spinning into yarn. PCDT Polyester This variation of polyester is made by condensing terephthalic acid with 1, 4-cyclohexane-dimethanol to form poly-1, 4-cyclohexylene-dimethylene terephthalate or the PCDT Polyester. As for PET Polyester, PCDT is processed for melt spinning. Spinning Polymer chips are melted at 500-518ÂÂ °F (260-270ÂÂ °C) to form a syrup-like solution. The polymer, which is now in a molten form, is then extruded through a spinneret and the filaments are subsequently drawn into the desired polyester fiber. Variations are introduced to obtain desired end results. Spinnerets having hole of different shapes such as round, trilobal, pentalobal, hexalobal or octalobal can be used for special effects like opacity, luster or its suppression, wicking, comfort or feel. Hollow fibers may be produced to make it lightweight and for providing greater cushioning or insulative properties. Crepe effect can be obtained through crimps. Certain additives may also be combined with the spinning solutions for specific properties. Delusterant can be added to make the fiber dull, a flame retardant may be added or certain other antistatic substance may also be included. The product stream divides into two different application areas which are mainly textile applications and packaging applications, after the first stage of polymer production in the melt phase. In the table shown below, the main applications of textile and packaging polyester are listed. Textile Packaging Staple fiber (PSF) Bottles for CSD, Water, Beer, Juice, Detergents Filaments POY, DTY, FDY A-PET Film Technical yarn and tire cord Thermoforming Non-woven and spun bond BO-PET Biaxial oriented Film Mono-filament Strapping Abbreviations: PSF = Polyester Staple Fiber; POY = Partially Oriented Yarn; DTY = Draw Textured Yarn; FDY = Fully Drawn Yarn; CSD = Carbonated Soft Drink; A-PET = Amorphous Polyester Film; BO-PET = Biaxial Oriented Polyester Film; Drawing After extrusion from the spinneret, the fibers are drawn or elongated, with the help of godet wheels. The polyester fibers are usually drawn up to five times its original length, depending upon the desired properties. The filaments are drawn to a greater extent, for higher tenacity. When the fibers come in contact with the air, they solidify. Generally, the PET fibers are drawn hot as it produces more uniform fibers. PCDT fibers are drawn at higher temperature because of their higher melting point. During the drawing process itself, fibers may be textured which saves time, efforts and production cost and also gives greater quality control over the finished fibers. After the polyester yarn is drawn, it is wound on large bobbins or flat-wound packages, ready to be woven into material. Types of Polyester Yarns Polyester yarns have a wide range of diameters and staple lengths. The yarns are made basically as monofilament yarns, multifilament yarns and spun yarns. Filament Yarns PET Polyester is used to make filament yarns either in monofilament or multifilament forms. The direction and amount of twists are decided by the desired end use. The properties are also pre-determined. There are various types of such yarns. There is the bright, regular tenacity polyester yarn having light, stretch and sag resistance, used for sheer lightweight fabrics like tulle, voile and organdy. The regular tenacity semi dull yarn used for various apparels including lingerie. Its duller version is used for shirts and blouses. Polyester yarns resistant to various chemicals, and micro organisms are produced from high tenacity fibers for such industrial uses as conveyor belts, ropes and nets etc. Textured Yarns These yarns are made of PET multifilaments. Texturizing is either done along with the drawing process or afterwards during throwing or texturizing process. Spun Yarns Spun yarns are made of staple or cut PET or PCDT polyester fibers. The staple may be bright, semi dull or dull and tenacity may be regular, mid or high. It may be polished to reduce crimp and increase luster. It may either be spun alone or blended with other staple such as cotton, wool or rayon and then spun into yarn. Manufacturing Staple Fiber In making polyester staple fiber, polymerization, drying, and melt spinning are much the same as in the manufacture of filament yarn. However, in the melt spinning process, the spinneret has many more holes when the product is staple fiber. The rope-like bundles of polyester that emerge are called tow. Drawing tow * 1: Newly-formed tow is quickly cooled in cans that gather the thick fibers. Several lengths of tow are gathered and then drawn on heated rollers to three or four times their original length. Crimping * 2: Drawn tow is then fed into compression boxes, which force the fibers to fold like an accordion, at a rate of 9-15 crimps per inch (3-6 per cm). This process helps the fiber hold together during the later manufacturing stages. Setting *3: After the tow is crimped, it is heated at 212-302ÂÂ °F (100-150ÂÂ °C) to completely dry the fibers and set the crimp. Some of the crimp will unavoidably be pulled out of the fibers during the following processes. Cutting * 4: Following heat setting, tow is cut into shorter lengths. Polyester that will be blended with cotton is cut in 1.25-1.50 inch (3.2-3.8 cm) pieces; for rayon blends, 2 inch (5 cm) lengths are cut. For heavier fabrics, such as carpet, polyester filaments are cut into 6 inch (15 cm) lengths. Synthesis Synthesis of polyesters is generally achieved by a polycondensation reaction. See condensation reactions in polymer chemistry. The General equation for the reaction of a diol with a diacid is: (n+1) R (OH) 2 + n RÂÂ ´ (COOH) 2 > HO [ROOCRÂÂ ´COO] n ROH + 2n H2O Azeotrope esterification In this classical method, an alcohol and a carboxylic acid react to form a carboxylic ester. To assemble a polymer, the water formed by the reaction must be continually removed by azeotrope distillation. Acylation (HCl method) The acid begins as an acid chloride, and thus the polycondensation proceeds with emission of hydrochloric acid (HCl) instead of water. This method can be carried out in solution or as an enamel. Silyl method In this variant of the HCl method, the carboxylic acid chloride is converted with the trimethyl silyl ether of the alcohol component and production of trimethyl silyl chloride is obtained Acetate method (esterification) Silyl acetate method Ring-opening polymerization Aliphatic polyesters can be assembled from lactones under very mild conditions, catalyzed anionically, cationically or metallorganically. Cross-linking Unsaturated polyesters are thermosetting resins. They are generally copolymers prepared by polymerizing one or more diol with saturated and unsaturated dicarboxylic acids (maleic acid, fumaric acid) or their anhydrides. The double bond of unsaturated polyesters reacts with a vinyl monomer mainly the styrene, resulting in a 3-D cross-linked structure. This structure acts as a thermoset. The cross-linking is initiated through an exothermic reaction involving an organic peroxide, such as methyl ethyl ketone peroxide or benzoyl peroxide. APPLICATION OF POLYESTER: Polyester is used in manufacturing of many products, such as clothing, home furnishings, industrial fabrics, computer, recording tapes, and electrical insulation. It has several advantages over traditional fabrics as it does not absorb moisture. Its low absorbency also makes it naturally resistant to stains. Polyester clothing can be preshrunk in the finishing process. This makes it resist shrinking and it doesnt stretch out of shape. The fabric can be dyed easily, and is mildew resistant too. Textured polyester fibers are an effective, nonallergenic insulator, thus it is used for filling pillows, quilting, outerwear, and sleeping bags. Because of their many desirable qualities, polyester fibers and fabrics have many uses. Polyester is often used in outerwear because of its high tenacity and durability. It is a strong fiber and consequently can withstand strong and repetitive movements. Its hydrophobic property makes it ideal for garments and jackets that are to be used in wet or damp environmentscoating the fabric with a water-resistant finish intensifies this effect. Many jackets and quilted garments are made of polyester. Since polyester can be molded into almost any shape, certain insulating properties can be built-in to the fiber. One method is to create hollow fibers: This process traps air inside the fiber which is then heated by the body. The warm air stays inside and helps warm the body in cool weather. A second method is to use crimped polyester in a fiberfill. The crimp helps keep in warm air. Polyester is an ideal fiber to use for this since it will retain its shape, unlike its cotton and wool counterparts that tend to flatten out over time, significantly reducing their ability to trap warm air. Polyester is often used in pants, shirts, suits, and bed sheets either by itself or as a blend, because of its wrinkle-resistant property and its ability to retain its shape. Since these garments are frequently worn and washed, its stain-resistancy and durability are also desirable. Polyester also has industrial uses as well, such as carpets, filters, synthetic artery replacements, ropes, and films. The pie chart below, taken from Fiber Science by Kathryn L. Hatch, summarizes many of polyesters uses: When the world thinks of plastic films, it thinks of PET. Packaging Applications Polyester film is used in many types of packaging applications ranging from food and drugs to industrial and consumer goods. As plain or metalized, formable, heat-shrinkable and/or coated for barrier, metal adhesion, laminating adhesion, extrusion coating adhesion, printing or sealing, PET film offers excellent characteristics for the packaging market easy machinability, strength, high- and low-temperature resistance, crystal clarity, and printability. The properties that make PET film ideal for packaging applications include: High strength for high speed processes, higher tensions, and higher temperatures Chemical surface treatment during manufacturing or post-manufacturing to enhance characteristics, such as barrier, adhesion, printability, metal adhesion, and release High clarity Strength and resistance to tear Dimensional stability over a very wide range of temperatures and humidity Resistance to attack by moisture and most common solvents Excellent barrier to both oxygen and water vapor to extend shelf- life. Applications Flexible packaging PET film is an excellent laminating substrate for flexible packaging structures, i.e. stand-up pouches, offering excellent flex and puncture resistance. Lidding PET film maintains its strength at both, freezer and oven temperatures, for leak-resistant wraps, lidding, and peelable seals in a wide range of food and nonfood applications. Can laminations Co polyester film is laminated to metal for can applications. Metallized packaging Metallized PET film is used for high barrier, decoration, and embossed holographic applications. Susceptors lightly Metallized PET film is used in microwave Susceptors constructions for browning and cooking food in microwave ovens. Imaging The unique combination of optical, physical, thermal, and chemical properties of polyester film has made it the film of choice for many imaging applications. Some of the major applications include x-ray, photographic, printing, microfilm, photoresist/phototool, overhead projection transparencies, and drafting/reprographics. Currently, these applications account for about 30% of the total PET film consumption. Recent developments in electronic imaging may cause some decline in the use of PET film in some of these applications, but the impact is not expected to be very significant in the near future. The properties that make PET film ideal are its: Brilliantly clear nature Very smooth and glossy surface Ability to: be translucent, opaque, or colored (with suitable additives) have a desired rough or matt finish (with filler additives or coatings) be chemically surface treated during manufacture to enhance adhesion to subsequent coatings Strength and resistance to tear Excellent flatness (freedom from curl and cannot be creased easily) Dimensional stability over a very wide range of temperatures and humidity Resistance to attack by moisture (or most of the common solvents) Non-aging characteristics Shelf life (can be stored for a long time) Applications X-Ray Out of the total PET film usage for imaging applications, more than 30% goes into x-ray base. Typically, a blue-tinted 175 micron PET film is coated with a gelatin-based photosensitive coating and is used as medical x-ray film. Photographic Generally, 100 micron and 175 micron PET film is coated with silver-sensitized layers for photographic applications mainly in professional photographic films and instant photographic applications. Printing PET film is used for printing applications such as in layout, masking, pre-press proofing, plate mounting, and photopolymer plates. PET film is also widely used as a base to print on for displays, signage, posters, labels, etc. Microfilm Originals and duplicates of micro-images of documents, records, drawings, etc., are produced on suitably coated PET film for easy storage, space saving, and retrieval. Photoresist Phototool PET film is used in the plating or etching processes for production of rigid and flexible printed circuits. Overhead Projection Transparencies Coated PET film is used for making overhead projection transparencies in plain paper copying machines. Overhead projection transparencies can be printed by other techniques and written on, as well. Drafting Reprographic PET base film is coated with matt or diazo-sensitized or silver-sensitized lacquers, and is widely used for drafting and in the duplication of engineering drawings. This drawing office film is considered to be more convenient for making subsequent changes in designs, and it can also be used for storage. Industrial Specialty Applications Polyester films thermal, chemical, and dimensional stability coupled with its high tensile strength, durability, flex resistance, and clarity promote broad utilization in Industrial and Specialty applications. Polyester film can be produced in a wide range of thickness (from one to several hundred microns) and visible light transmission from essentially 0% to 99+%. Polyester films ability to be customized through both polymer and surface modification to fit the specific application adds to its versatility and value as a film of choice. Key properties of PET: Dimensional stability, both thermal and moisture Chemical and solvent resistant Strength, tear, and flexual resistance Broad light transmission: optically clear to opaque Surface treatable for adhesion to a variety of materials Broad thickness availability Printable surfaces Few, if any, flexible films available today provide the broad array of performance properties for use in the Industrial and Specialty application market. PET film provides exceptional value in a wide variety of applications. Electrical Applications Polyester film itself is used as electrical insulation. It is also used as a laminate with other substrates, such as non-woven polyester matt (DMD), and organic and inorganic papers, such as aramid paper, silica paper, and mica paper. Polyester film can be used in UL registered electrical systems rated as high as Class F (155ÂÂ °C). Laminates can be used in systems rated as high as Class R (220ÂÂ °C). In motor applications, polyester film is used for ground insulation as slot liners and wedges, as well as phase insulation. The high electrical breakdown voltage, coupled with polyester films high resistance to degradation, makes it ideal for mechanical barriers in wire and cable applications. In transformer and high-voltage distribution equipment applications, polyester film is used to wrap the conductors. Polyester film, with lower extractable content, is effective for use in hermetic applications, such as refrigerator and air conditioner motor/compressor assemblies. PEN polyester film is used where higher temperature performance is required, either in the fabrication stage or in the end-use operating conditions. Thin polyester films (two micron and below) are an integral component of capacitors, where polyesters high dielectric constant and its physical properties enable the component design to be optimized and miniaturized. The physical properties of polyester film (such as dimensional stability, thermal stability at elevated temperatures, and coefficient of friction) combined with its mechanical properties (such as tensile break strength, tensile yield strength, and elongation at break) and its chemical and electrical resistance; make it the preferred material for a wide variety of electrical insulation applications. Magnetics Polyester film is used in a variety of magnetic media, including video, camcorder and audio tapes, and data storage applications such as floppy disks and computer tapes. For all magnetics applications, the base film is further coated with a magnetically receptive coating layer. Polyester film has the excellent dimensional stability required to ensure that the heavy coating layer does not distort and faithfully records the images, sound, or data. The largest volumes of PET film for the magnetic market sector are consumed at present in conventional video and audio tapes. Once again, the dimensional stability of polyester, plus the ability to have a magnetic coating layer adhere to the film, are key to these new applications, which are reaching exceptionally high information densities with corresponding reductions in size and faster data access times. The dynamic nature of this market segment, with new applications growing as others mature, is typical of the innovation that exists in the polyester film industry. Use of polyester in garments Polyester is used in the manufacturing of all kinds of clothes and home furnishings like bedspreads, sheets, pillows, furniture, carpets and even curtains. The disco clothing of the 70s with all its jazz and flash was made of polyester. Hydrophobic nature: High tenacity and good durability makes polyester the choice of fabric for high stress outdoors use. Polyester is also a strong fiber that is hydrophobic in nature. It is thus ideal for clothing to be used in wet and damp environments. The fabric is also coated with a water-resistant finish and further intensifies the hydrophobic nature. Being the most heavily recycled polymer worldwide, it is also used by climbers. Climbing suits, parkas, sleeping bags and other outdoor gear are using the new insulating polyester fiberfill products. One can also do winter windsurfing wearing dry suits lined with polyester fleece. Creating insulation: By creating hollow fibers it is also possible to build insulation into the polyester fiber. Air is trapped inside the fiber, which is then warmed by the heat of the body. This keeps the body warm in cold weather. Another method to build insulation is to use crimped polyester in a fiberfill. The crimp helps keep the warm air in. Polyester is an ideal fabric for this kind of insulation because it retains its shape. Cotton and wool tend to flatten over a period of time and loose the warming effect. Wrinkle resistant: Polyester is also wrinkle resistant and is used very often in everyday clothing like pants, shirts, tops, skirts and suits. Used either by itself or as a blend, it is also stain resistant and hence very popular. Polyester care tips Taking care of polyester clothing is really easy and very time efficient. Polyester clothing can be machine washed and dried. Adding a fabric softener generally helps Dry the fabric at low temperatures to get maximum usage from the clothing. Though polyester does not require much ironing, if

Friday, October 25, 2019

I Didnt Realize Until Now :: Love Letters Dating Email Relationships

Dear Susan, I didn't realize until now just how badly I mishandled our relationship. By being apart and not talking for some time now, I have quickly learned that you were everything I ever wanted and because I was so afraid of losing you, I ended up chasing you away. It wasn't until recently that realized that instead of complaining about the time I didn't have with you, I should have cherished the time I did have. The time we had together was real and filled with affection. I was never alone when we were apart, because just as you were on my mind, I was on yours. It wasn't until now that I have realized how special it was to hear your voice even if it was just once a day, let alone several times a day. It wasn't until now that I have realized that it wasn't the late phone call for me to come over because you missed me, or to stay overnight that I miss so much. What I miss is the feeling behind the way you would stare at me and or kiss my hand while we were in the car. The way we looked into each other's eyes and spoke without saying a word. The way you trusted me with your children and I trusted you with mine. The way you wrote I love you on a steamy window or mirror only to show up time after time for me to see when we were apart. The way you signed to me that you loved me or snuck a kiss or hug in while the kids weren't watching. The way we joked that we were attached at the hip while fixing dinner or breakfast. The way we wrestled and tickled each other. Susie, I could go on and on but you know exactly what I'm saying. Yes, it's the little things I miss the most. The little things that I took for granted. The promise I made to you is a promise that I will keep forever. You will always hold a special place in my heart. Even though I'm dating here and there, I end up comparing them to you. You've set the bar very high for me and that's a good thing because I refuse to settle for less than the standard you've set. On that Wednesday (July 11th) when I returned home and found your e-mail, it was the happiest I'd been in weeks.

Thursday, October 24, 2019

Brand and Lifebuoy

Industry Overview: The bar soap industry in India is highly orgai&ed with an annual growth rate of 13% and over RS 9,193 Crores in 2007. The industry is fragmented to a moderate extent with a few international players having large market share and few local players occupying minor share. The largest companies in this segment are HUL, Wipro, Godrej, Nirma, and Reckitt Benkiser. The bath and shower products form bulk of this industry with a contribution of Rs 8,678 Crores1. The soap industry in India is classified into three categories based on the price Product overview: Lifebuoy is one of the oldest brands of soap bar that is market by the Unilever group. The original Lifebuoy was first produced in 1895 in the UK. Though the soap is no longer produced in the UK, it is still produced in many countries around the world and is the market leader in every Asian market that it is sold. The brand is very popular among the rural population with more than 50% of its sales in rural Asia. With a goal to provide affordable and accessible hygiene and health solutions to everyone. Lifebuoy sponsors a Health Education Program in India and has reached more than 70 million people with this initiative. Marketing history of lifebuoy Lifebuoy was launched in India in 1935. Originally Lifebuoy was positioned as a masculine soap with sports and fitness as the background theme in its advertisement. The epic 1992 football advertisement with the jingle ‘Lifebuoy hai jahan, Tandurusthi hai wahan' (Wherever Lifebuoy is, health is there) positioned it as masculine soap. The soap contained carbolic acid which gave it its typical red color and odor. Lifebuoy went through a major brand repositioning in 2002 when it shed it masculine image and positioned itself as a family soap. The company changed the colour, shape and odour of the soap to appeal to all members of the family. The company adopted a new jingle ‘Koi Darr Nahin' (No Fear)(sample adv) with 100% protection against germs as the selling point. Today Lifebuoy is an umbrella brand for different products like Hand Sanitizer, body wash, bar soap, hand wash, Men body wash and Clear skin. For the rest of our report, we will only discuss Lifebuoy soap bar and its post 2002 marketing strategy. Marketing Strategy The marketing strategy of Lifebuoy is closely linked with its vision of fulfilling the intrinsic desire of everyone to be clean, active and healthy. Segmentation and Targeting: The segmentation strategy of Lifebuoy is focussed on price and health awareness. Since the vision of the brand is to provide hygiene to all classes of the society purchasing power of the consumer is a major factor. A few pointers towards it segmentation strategy * Geographic region are of no significance * Demographic characteristics like Age, Family size, Gender and Occupation are not of any significance. * Lifestyle and persong^ty are of no significance Using the above information, the segmentation and targeting of Lifebuoy is given as below Geographic: Tier 2 cities, Semi-Urban and rural areas Demographic: Income group – Middle class and lower middle class behavioral: * Occasion – Regular * Benefits – 100% germ protection A brief on Psychographic profile of the target customer is given in the next section. Hence, Lifebuoy targeting strategy clearly falls in between selective specialization and full market coverage. Psvchographic Pro filing of Target segment The target segment of Lifebuoy is the semi-urban and rural households. A brief Psychographics profiling is done for the consumers, not based on any scientific study but on intuitive thinking. Purchasing decisions In this segment, the purchasing decision in the household for soap bars, in most of the households, is typically taken by the women in the house. Hence we attempt to profile the psychographics of women. Spending Habits The consumers in the segment are middle-income to lower middle-income group. The disposable of this group is meager . hence spending is mostly on barely necessities and on augmented products . Motive Every human being, who is part of the society, has an intrinsic desire to be clean due to health and social acceptance reasons. The primary motive behind buying the product is to fulfil this desire i. e. , be healthy and socially acceptable. Media Reach The consumers in semi-urban areas have fairly good access to all sorts of promotional media like TV, newspaper, radio and billboards. However a large portion of the target consumers are from rural areas which the reach of conventional media like television and newspaper is limited. Hence a separate stream of media has to be designed to reach out to the consumers to educate them on the benefits of using Lifebuoy. Activities and Interests The typical woman in the target segment would be housewife. Hence the activities that she would be involved in are very few. Also they would also have very little interests outside of their household chores. The data below is about how women spend their time and what sort of things that they would be interested in. A few pointers have been made as to how marketers can use this information for efficient marketing. Family care: The women in this segment are entrusted with the responsibility of taking care of the family members especially children. Hence this emotion of the women has to be exploited while making advertisements. Work: A large number of women in this segment work in the unorganized sector as unskilled or semi-skilled labor to support their family. Since it is unorganized sector there is less emphasis on personal grooming and more on hygiene (matches with Lifebuoy's value offering) Television: A large number of the women in this target segment, especially in the semi-urban geographies have access to television and soap operas are very popular with them. Hence most of the companies advertising home needs use time slot during the soap operas. Household chores: Most of the women in this segment do the household chores including purchasing by themselves. Hence advertisements should be aimed at housewives directly. Financial planning: The spending power of the people in this segment is very low and hence cost savings are given utmost importance. Hence to entice housewives the product price should be kept very low Opinions Here we try to delve into what kind of views the women have about themselves and surrounding and how this views and opinions affect their buying pattern. 1. Health of the family is important than personal beauty. Hence women are more likely to buy a disinfectant soap than a beauty soap 2. Price can be low to a level where it meets the quality threshold. Anything below this threshold deemed of low quality. Hence both price and quality are important but price is given high preference. 3. More for less is always better. A bundle pack that offer discounts is better than a single pack. 4. Big shops and supermarkets stock only costly products. Hence a typical woman would visit a shop at the end of her street than visiting a supermarket. Hence companies should stock their products at every shop. 5)A brand that with high recall is of better quality than the one which is not. Hence brands should advertise to have a higher brand recall. Positioning Before evaluating the positioning strategy of Lifebuoy, it is important to assess the competitors and identify the factors that influence the purchase decisions of soaps. The main players that have significant share in the segments Lifebuoy operates in are 1)Santoor: Santoor is a sandalwood based beauty soap that is targeted at the woman and is the largest soap brand in South lndia. )Dettol: Dettol is an antiseptic soap from Reckitt Benckiser that has closely followed Lifebuoy in terms of product offering 3)No 1: Godrej No 1 is the most popular soap product from the Godrej house and is currently the third largest selling soap in India and market leader in Delhi, Haryana and Himachal Pradeshvl 4) HUL Products: Lifebuoy also competes with internally with other HUL products like Breeze and Rexona According to a literature research published in the IUP Journal of Management, the factors and attributes that influence the consumer behaviour of buying soaps are )Packaging and Promotion Schemes 2)Composition : Fragrance, Ingredients, Skin Type 3)Availability and Brand Recognition Additionally price and few functional attributes like hygiene and beauty have been considered. Since there is no data to draw quantitative perceptual/positional maps, we have evaluated the soap brands qualitatively based on the factors given above. Marketing Mix: In this section, we try to evaluate how the STP strategy influences the marketing mix of Lifebuoy and how it provides Lifebuoy advantages over its competitors Product: Lifebuoy is a bar soap that is aimed as a family soap with health and hygiene as its selling proposition. The soap was originally positioned as a masculine soap with fitness and health as the value offering. In 2002, the product underwent a major change shedding it legacy shape, colour and fragrance to make it more appealing to all members of the family. The product, since then, is positioned as family toilet soap with 100% protection from germs as it value proposition. As a product that is more than 100 years old and 75 years of presence in the Indian market, Lifebuoy is one of the most recognised products. Positioned as a family soap, Lifebuoy holds and advantage over its competitors as it appeal to all members of the family. This is really important as it fits well with the typical middle-class and lower-middle class households' habit of using the same soap by all the members of the family. However, Lifebuoy fails to attract beauty conscious women in the family. Also, many of Lifebuoy's competitors have products that have traditional ingredients (Sandalwood in Santoor and Godrej No. l) which Lifebuoy has not yet forayed into. Place Lifebuoy is positioned as soap for the semi-urban and rural population. With over 70% of India's population falling under this segment, it provides huge market potential for Lifebuoy. However catering to this segment brings logistical challenges. Lifebuoy enjoys a distinctive advantage over its competitors in this context as it is promoted by HUL, the largest non-tobacco FMCG Company in the country. Due to HUL's widespread distribution network, Lifebuoy is virtually available at every POS. Hence Lifebuoy is able to capture close to one-fifth of the Indian soap industry. Though Lifebuoy is present even in the urban markets it is pushed to the backseat as the focus of the company is to sell its other soap products like Lux and Rexona. Price Lifebuoy is priced in the mid-level segment. The current price of Lifebuoy soap is about Rs 14 for 100 grams. Lifebuoy is available in packs of various sizes (50gm, 75gm, 120 Gms, 4* 120gm family pack) and is affordable to people of all economic sectors. The competitors of Lifebuoy are priced slightly higher than Lifebuoy . The segment that Lifebuoy caters to is highly price sensitive and hence being priced lower than its competitors provides a distinctive advantage. Promotion Lifebuoy promotion through advertising is based on its slogan ‘Koi Darr Nahin' (no fear). Most of its advertisement focuses on cleanliness and hygiene as the central theme. The premise of most of its advertisement is about a child playing/working in dirt with his mom proclaiming ‘Koi darr nahin' to portray that there is no fear of infection as they use Dettol. Since, the primary target market of Lifebuoy is rural market which is not very educated about the benefits of Lifebuoy or cleanliness in general; lifebuoy has taken the initiative of educating the customers. The initiative called Lifebuoy Swasthya Chetana is the largest rural health and hygiene education programme ever in India and has already reached 70 million people till date† With an effective advertisement and CSR activities, Lifebuoy has been able to build up a formidable brand over its competitors. Competitive Strategy With about 18% of the total soap market share, Lifebuoy is definitely the market leader in this industry. The brand has been a pioneer in the mass rural marketing model and is also the price leader among its competitors. Let us at the various strategies that Lifebuoy follows to stay the top. Expand the total market Most of the customers in the target segment are not frequent users of soaps and use soap only for bathing purpose. Lifebuoy has made many steps in educating the customer on the importance of using soap at five key occasions †¢Before Breakfast †¢Before Lunch †¢Before dinner †¢During daily bath †¢Immediately after visiting the toilets Lifebuoy has been involved in many awareness programs which have been discussed in detail in the report. Through such initiatives Lifebuoy has been able to bring in new customers as well as increase the usage among existing customers. Defend Market Share: In the recent years, due to the introduction of many competitors, the market share of Lifebuoy has been on the decline. To defend its market share Lifebuoy has slashed its prices further to gain over competitorsvl†. The brand was also re-launched with an improved formulation that reduces mush and signals better consumer valuelx. Lifebuoy also introduced many variants of its soap with natural ingredients to defend its position against natural soaps like Godrej No. l and Santoor. Expanding market size: Rural segment, which forms the bulk of Lifebuoy's consumer share, is heavily influenced by product availability while making their purchases. The disposable income in this segment is very less and hence consumers buy products as and when they need it and do not stock extra at home. Hence if the product is unavailable on the shelf, they would buy any other product. Lifebuoy (HUL) therefore undertook projects to enhance the rural supply chain by a network of sub-stockists and ‘Project Shakti' in partnership with the Self-Help Groups of rural women. These Self-Help Groups acted as direct-to-home dealers. In rural India, women are the catalyst of change and that is why Project Shakti kept women in focus. Project Shakti has proved to be a great marketing venture for Lifebuoy since it works in both terms which is promotion as well as a distribution network with social welfare benefits. Through such innovative campaigns, Lifebuoy is able to expand its share in the years following its repositioning. However in the recent years the market share has been declining. Building Brand Equity Lifebuoy has been in India for over 75 years. Since then the brand has been able to connect to the consumers at an emotional level and develop a brand loyalty. Today the brand is market leader in the soap market with over 18% market share and has been repeatedly voted among the top ten most trusted brands in the country*. Though the brand had to undergo a re-positioning in 2002 and had to face a plethora of competitors, both external and internal to HUL, Lifebuoy has not only been able to survive but also emerge as the market leader. A few traits about brands have been given below. Brand Promise Lifebuoy promises to give 100% better protection from germs, which is repeatedly mentioned in its ads. The brand aims at providing health and hygiene to all members of the family by protecting from germs. The brand promise of Lifebuoy closely follows the mission of providing affordable hygiene to all the people of the world. Lifebuoy is the largest selling health soap in the world and has been proven to be effective against germs. Brand Archetvpe Lifebuoy should be regarded as the Caregiver as the vision of Lifebuoy closely matches the core desire of the Caregiver, to protect and care for others. Lifebuoy has been involved in bringing awareness among its consumers in the importance of health and hygiene. Many of its social awareness programmes have already been discussed. Brand elements In this section we look at the brand elements of Lifebuoy and how each element helps in building the brand equity Brand Name The name Lifebuoy is derived from ‘lifebuoy' which means’*† â€Å"a life preserver in the form of a ring of buoyant material†. The name is apt for the brand as it clearly conveys the message of health and hygiene and is as such a life saver. However in the Indian context, where most of the consumers in Lifebuoy's target segment are not highly educated, the brand name which is in English has very little or no significance. Logo : Lifebuoy's logo consists of a Red cross with Lifebuoy written across it. Red Cross is usually associated with ambulance and hospitals and as such indicates good health and hygiene. The logo is also very common and hence is easily recognisable and recallable, the two important characteristics that are necessary for any brand. The logo also means the same in all culture/geographies and hence can be used across the globe. Particularly in the Indian context, the colour red signifies simplicity, purity and holiness and protector from evil spirits which is evident from the fact that red is used in all auspicious ceremonies (bridal dress, thilak, sindhoor etc. . Hence it conveys the brand promise of Lifebuoy. Slogans/Jingle Over the years Lifebuoy has used many slogans/jingles that have helped it build its brand equity. The most popular of Lifebuoy's jingle was the one launched in the 1992 football advertisement â€Å"Thandurusti ki raksha karta hai lifebuoy, lifebuoy hai jahan tandurusti hai wahan† meaning â€Å"Lifebuoy protects good health, good healt h is where Lifebuoys is†. The jingle is particularly famous because it was rhythmic and catchy. It is easily one of the most recallable jingles of all times. It also clearly conveyed the brand promise and hence was able to spread brand awareness among the consumers. In 2002, after the brand underwent a change, the jingle was changed to â€Å"Koi Darr Nahin† meaning â€Å"No Fear†. The new jingle portrayed that by using Lifebuoy, there was no fear of infections. Hence, Lifebuoy has, over the years, used slogans that are attention getting and communicating the prime benefit to the consumer. Packaging:- Prior to 2002, Lifebuoy was sold in ordinary packaging and was red in color with a very strong smell due to the presence of carbolic acid. However, in 2002 the packaging was changed to make the brand more appealing. The logo was modernized to match the contemporary standards. The shape of the bar was also changed from brick to a more contemporary one to match the standards set by its competitors. The brand also focused on the rural consumers and introduced small sized packets at lesser prices to make it affordable. The following elements are not strictly part of typical brand elements. However, in Lifebuoy's context they are significant in differentiating the brand from its competitors. They also fit in the three criteria of brand building as they are memorable, meaningful and likable. Characters:- Traditionally, Lifebuoy has never used any celebrities or any characters in its advertisements. This was because the brand never wanted to position itself as premium brand and hence the use of celebrity did not fit in well with its image. Since its repositioning in 2002, Lifebuoy ads have always been revolved around middle-aged woman (mother) and kids. Effective Marketing:- Rural Marketing:- Since its repositioning, Lifebuoy's has focussed on the rural markets and built a strategy to spread brand awareness through TV and print media. It also launched Lifebuoy Swashthya Chetana, the first single largest rural health and hygiene educational program through which it has been able to reach 70 million people already. The campaign aimed at educating the community especially the children about the necessity of basic hygiene in maintaining good health. Since most of the people in the target segment did not have access to print or TV media, Lifebuoy designed innovative methods to reach to them. It used innovative communication tools at melas, festivals etc. to spread awareness about hygiene and health by product demonstrations. These techniques were used in order to change the hand-washing and bathing habits in rural India. For example, people in mela were asked to put their hands below a special camera where they could see the germs on their hands and were asked to wash their hands with Lifebuoy and see the difference. Hand-carts were also displayed at the company's stall for attracting more people. Lifebuoy tried to market the product not just at the point of sale but also at the point of consumption. Ideas like putting advertisement stickers on hand pumps, walls of the wells, putting tin plates on trees surrounding the pond were some of the innovative media utilised by Lifebuoy. Other media techniques used were shop-fronts and cinema van operations having films and audio cassettes with songs and dance sequences f)om popular films that comprised ads of HUL products during breaks. Through such innovative campaigns, Lifebuoy was able to reach out to customers who could not be reached through conventional media and was able to create a brand loyalty among the rural people. CSR work Since the launch, Lifebuoy has been involved in many health awareness programs. The brand pursues a social mission of bringing health to all the people around the world. †¢Lifebuoy has launched ‘Save the Children' campaign to spread awareness about prevention of diarrhoea. The programs aims at promoting handwashing with soap as the most economical way of fighting diarrhoea †¢It also conducts Global Hand washing Day, an event which aims at educating children about the importance of washing with soap and water. The event has been very popular and now holds the Guinness record of largest community hand wash event. Through Gurudwara, a promotional programme done with collaboration with Gurudwaras (Sikh temples) Lifebuoy has been able to create awareness among the rural population of Punjab. †¢Lifebuoy also launched ‘The Lifebuoy way of life' in Mumbai, a study aimed at understanding whether a bar soap when used as recommended for hand and body washing reduces d iarrhoea and/or acute respiratory infections in the target population. Lifebuoy also launched Lifebuoy active involvement in health awareness programmes has helped it develop a brand loyalty and value above its competitors.

Wednesday, October 23, 2019

Letter of complain Essay

Wong Kah Yee Secretary, 28, Jalan Jati, Taman Bahagia, 56000 Kuala Lumpur Michael Chan Manager, Kuala Lumpur Town Council, 56000 Kuala Lumpur. 7th JANUARY 2014 Dear Sir, Dissatisfaction With The Condition Of The Apartment As the secretary of the Residents’ Association of Taman Bahagia, I would like to make a complaint on behalf of the residents of Taman Bahagia about the poor condition of the block of apartment . 2. One of the main problem of the apartment is the lifts are vandalised. There are many leaflets on the walls of the lift. Some of the buttons are also missing. Moreover, the corridors are littered with rubbish. Initially, rubbish was collected three times a week. However, since December last year the garbage collectors have only been coming once a week. Our litter bins are always full of rubbish and we have no choice so we leave the bags of rubbish next to the bins. This causes a terrible stench in our housing area. Furthermore, stray cats and dogs scatter the rubbish in searching for food. This brings very unhealthy environment in the neighbourhood. 3. Furthermore, the drains around our apartment are block and always clogged with rubbish resulting the water becoming stagnant. It is n ot uncommon to see bottles, dry leaves and plastic bags in these drains. These drains need to be clear as the stagnant water is an ideal breeding ground for mosquitoes. The residents are worried as there had been a sharp increase in dengue cases in the last two months. Besides, there are also limited parking space for residents. This causes cars congesting our streets and a less stressful parking situation. 4. I have some suggestion to solve this problems. You should plan to install security cameras in the lifts. So, we can guard the lifts from being vandalism. The security guard should always patrol around the apartment to avoid this problem happen. The council should also do some surprise checks  on cleanliness. So our apartment can maintain the cleanness. Additionally, you should always send officer workers to our apartment to ensure the drains are cleaned regularly. The council should also prepare more parking lot in our apartment for the visitor, so our street outside wouldnà ¢â‚¬â„¢t be so congested. I hope the council will look into our complaints and take prompt and immediately action to solve our problems. Thank you. Yours faithfully, Kahyan (WONG KAH YAN)